This
is a dual post, it applies to both my personal and business blogs.
I no longer set an alarm. My body was used to getting up at
5:00 AM but I don't need to do that anymore. Unless I stay up
very late reading I am generally awake by 6. I put on a robe,
move to the desk in my bedroom, and fire up my laptop.
I don't work the hours I used to, when I would arrive at my desk
at about 7:30 and depart at 4:30. And I am available 24 hours a
day, as my work emails and messages come to my phone as well as my
computer. And there are the text messages that the server
may send me in the evening if the backups run into a problem.
All this is no different than before. The main difference is
that without the hour long ferry ride each way I have reliable
internet all day.
Although I can only bill for 8 hours a day, 40 hours a week,
without prior authorization, I often find myself working longer.
Particularly if I am in the middle of something, now that I no longer
need to rush to catch my ferry, I will work until I arrive at what
seems to be a logical stopping point.
The department where I work did not have a policy that permits
telecommuting. Instead we are working from home. I am not
going to quibble about terminology, but it is a little amusing.
Now for someone working in IT, logging into a server remotely to
do some work is not in the slightest bit unusual. But this
time, it is not only IT that is working from home, it is a cross
section of the workforce, here in the San Francisco Bay Area, and
across the country. And I suspect things will never be exactly
the same.
We still have meetings, we still interact with our co-workers.
We are not watching soap operas or smoking pot or drinking rum and
coke all day. We are getting the work done.
When this is over, managers all over will look back at this and
realize that many of the objections they have had in the past to
people working from their homes instead of traveling to a central
location were really not valid. If someone is not going to do
the work, that will not really change when they are in the office.
They may look busy, but if someone is a bad employee they will be bad
at home or in the office.
There will always be the need for people to assemble. There
will be hands-on training. There will be in person meetings.
There will be documents to sign, and sometimes materials to be shared
that may not leave the room. There will be many reasons why
people need to be physically together. But all these things
will in many cases be exceptions rather than the norm.
And let's think about this for just a few minutes, about what this
could mean.
A parent can be home when their children return from school,
meaning after-school care is not required. And yes they will
probably take a few minutes to get the kids something to eat or get
them started on their homework. How is that less productive
than going into the break room to get another cup of coffee and
talking for a few minutes with a co-worker about the house they are
buying or their new dog?
If I am going into the office only occasionally, then the
reference material I have always kept there, much of it my own,
belongs here not there. When I am able, I will go into the
office and retrieve that. And it will probably stay here.
The department where I work is a retirement system. Part of
that operation includes counseling members. Those members make
an appointment and take time off their jobs to come see someone to
learn about their potential benefits and their options when
retiring. Seminars are also offered, for both new members, and
groups of people thinking about retiring soon. These are all
virtual now.
Remote work like this opens up other potential opportunities.
What if the pension plan members had the option of an evening virtual
counseling session, because each week one of the counselors worked
from home and was available outside of normal working hours?
The counselors need not work overtime. Once a month each
counselor works one later shift, starting at one or two in the
afternoon. Everyone has occasional chores that can only be
accomplished during the workday. This integrates that into work
life.
I can envision a conversation with my accountant or an investment
advisor or a mortgage lender all fitting this model. Would I
buy a car without test driving it? Absolutely not. But
the last car that I did buy, I spent an hour on the dealer's web site
reviewing their prices and inventory so that I knew what I wanted to
test drive before I got there.
You cannot build a house working from home. You can't
prepare meals in a restaurant or give speeding tickets. There
are any number of jobs for which a virtual work environment just
doesn't work. But for those where it does work, the genie is
out of the bottle now. I don't think we are ever going back to
our old way of working, at least not completely.